Privacy Policy

1. Introduction

Althos is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you interact with our services, website, or engage with us for AI integration consulting. We adhere to Malaysian data protection regulations and international standards for data privacy.

By using our services or providing us with your information, you consent to the practices described in this policy. If you have questions or concerns about how we handle your data, please contact us at [email protected].

2. Information We Collect

Personal Information

We collect information you provide directly when you:

• Submit contact forms or inquiry requests
• Engage us for consulting services
• Communicate with us via email or phone
• Subscribe to our updates or newsletters

This information may include your name, email address, phone number, company name, job title, and the content of your communications with us.

Technical Information

When you visit our website, we automatically collect certain technical information including IP address, browser type, device information, pages visited, time spent on pages, and referring website. This data helps us improve our website and understand how visitors interact with our content.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. See our Cookie Policy for detailed information.

3. How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, and fulfill contractual obligations
• Communication: To send you information about our services, respond to questions, and provide project updates
• Marketing: To send relevant information about our offerings (with your consent, and you may opt out at any time)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legitimate business interests

We process data based on legitimate legal grounds including consent, contractual necessity, legal obligations, and legitimate business interests.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and other business operations (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets (with notification to affected parties)

All third parties we work with are required to maintain appropriate data protection standards and use your information only for specified purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information including encryption, secure servers, access controls, and regular security assessments. Our team members sign confidentiality agreements and receive training on data protection practices.

While we employ industry-standard security practices, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

• Contact inquiries: Retained for 24 months unless you request deletion
• Client project data: Retained for duration of engagement plus 7 years for legal compliance
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Aggregated data retained indefinitely; individual data retained for 26 months

7. Your Rights

Under Malaysian data protection laws and international standards, you have the following rights:

• Access: Request copies of your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, commonly used format
• Object to Processing: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent for processing where consent was the legal basis
• Lodge a Complaint: File a complaint with the Personal Data Protection Department of Malaysia

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

8. International Data Transfers

Your data is primarily stored and processed within Malaysia. If we transfer data internationally, we ensure appropriate safeguards are in place including standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to protect your information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. For significant changes, we may provide additional notice via email to registered users.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: